Common Questions About How We Work
How do I order?
American Bedding’s experienced sales staff is ready and waiting to help you order.
1. Simply call 1-800-203-2507 where one of our sales staff will walk you through the steps to place your order.
2. Print out the American Bedding Order Form and fax/email it, and one of our sales staff will call you to finalize the details.
§ Fax: 423-745-2772
§ Email: firstname.lastname@example.org
American Bedding requires all first-time customers to prepay for the first order via wire transfer, prepaid check or any major credit card.
Due to the unique shipping of our products, American Bedding does not offer online ordering at this time.
What is American Bedding's policy on custom sizes?
With American Bedding being a direct to consumer mattress manufacturer, it allows us the freedom to customize our mattresses to your exact need or specification. For custom size orders, we do require the customer to sign off on a quote showing the custom size that was ordered.
American Bedding will not accept product returns on custom sized covers or mattresses. We also ask that the customer measure carefully when placing an order for custom sized mattresses.
What is the difference between SofLux OX and vinyl?
SofLux OX is a 210 denier nylon that has been coated on the back side of the material with a polyurethane coating to make it waterproof. The formulation of the coating also allows the fabric to breath. The advantages of SofLux over vinyl are:
Advantages of SOFlux OX over vinyl:
- DOES NOT CRACK LIKE VINYL
- REDUCES BODY HEAT BUILD-UP
- ANTI-MICROBIAL / ANTI-FUNGAL
- STAIN RESISTANT
- LONGER COVER LIFE
- GREATER COMFORT
Vinyl is made from polyvinyl chloride (PVC). It is constructed of three different layers of material. A layer of vinyl then a layer of mesh (known as scrim), this give the vinyl strength, then another layer of vinyl. The three layers go through a process to laminate them together.
Both vinyl and SOFlux OX meet Cal 117 fire specifications
How should I clean my mattress?
This is one of the most frequently asked questions we receive, and the answer depends on the specific product. Our recommendation for cleaning vinyl is to use a liquid anti-bacterial soap such as Dial Soap or something similar. We also suggest to spray the vinyl down with a spray such as Lysol to disinfect the mattress.
You should avoid any cleaners with chlorine, like bleach as it will dry out the vinyl making it brittle and reducing the lifespan of the mattress. Spray cleaners such as Formula 409 or Simple Green work well with SOFlux Ox Nylon fabric as well as the vinyl.
How do I put on a replacement cover?
Lay your mattress on a table or other flat surface, and with a person on each side of the mattress, stuff the mattress down into the cover ensuring that both people push at the same time.
Do I have to buy guard rails?
American Bedding is mandated by the Consumer Product Safety Commission to supply guard rails with 30″ bunk beds. If the bed can only be used as a bunk bed, then guard rails come as part of the bed. If a 30″ bed is demountable you can purchase a single surface, which does not require a guard rail. All the bunks that we sell, whether it be our military style metal bunk beds or our wooden bunk beds, are designed for guard rails.
Note: We strongly recommend that guard rails be used in bunk configurations. Guard rails go a long way towards keeping an individual safely in bed, thus preventing harmful injuries to residents.
The American Camp Association (ACA) requires that guard rails be used on all bunks. This is a requirement for accreditation. For more information on guard rails, take a look at the ACA’s Standards.
American Bedding asks all organizations to check their state regulations on guard rail requirements. Take a look at our recommended safety instructions.
What types of facilities are American Bedding’s products used in?
Our metal bunk beds, wooden bunk beds, folding cots, dorm beds, and mattresses are used in a variety of facilities.
- Camp Facilities
- Church Camps
- College Dorm Room
- Military Housing
- Housing for Migrant Workers
- Resident Hall Facilities
- Beds for Shelters
- Cots for FEMA and Emergency Housing
- Beds for Portable Housing
- Juvenile Homes
- Replacement Dorm Mattress
- Hunting Camps
- Army Barracks Mattress
- Industrial Foam Mattress
- Institutional Foam Mattress
- Disaster Relief Mattress
Bed Bug Proof Technology
What are bed bugs?
Bed bugs are small, wingless insects that feed on warm-blooded animals. They are a flattened oval shape, ranging in size from 1/4” to 3/8” long and are mahogany or red-brown in color. They live in dark spaces close to their food source and are most active at night. Bed bugs commonly reside in the seams of mattresses, in the edges of carpeting, in the bed frame, behind baseboards, window, and door casings, in curtains, picture frames, loosened wallpaper, and cracks and crevices in the walls and furnishings because of the easy access to human food source. They can enter a structure by attaching to clothing and bedding and by hiding in luggage, and in certain cases, they may be brought in by birds or other small animals. Once bed bugs have entered an inhabited structure, they will feed and proliferate, laying their eggs in the small, dark crevices in which they spend the daylight hours, and ultimately infesting the entire structure.
How do I know if I have bed bugs?
Although the problem of bed bugs has been around for centuries, there has been a recent insurgence of bed bug infestations in North America, South America, Europe, and Australia. Although a relatively small percentage of residences are infested, these insects can stow away in luggage, used furniture, clothing, pillows, boxes, and other objects that are being moved. Because of the large volume of clients coming and going each year, summer camps, retreat centers, rescue missions, homeless shelters and transitional housing organizations are particularly vulnerable to infestation of bed bugs – it only takes one client to bring in enough bed bugs to infest an entire structure.
Some Signs of bed bugs include:
- Clients complaining of bites that occurred while sleeping
- Evidence of molted bed bug shells
- Small, white eggs found in the tape-edging of the mattress, box spring, edge of the carpet, corners of the furniture, etc.
- Small reddish-brown blood stains or fecal material on the bed linens
Why are bed bugs so difficult to get rid of?
Once a structure has become infested with bed bugs, they are very difficult to completely eradicate. Unlike most animals, bed bugs only need one blood meal per year in order to survive; therefore, even seasonal organizations are at risk for permanent bed bug infestation. Additionally, bed bugs are generally nocturnal insects, doing most of their feeding and moving at night. They are also adept at hiding in small, hard-to-reach places during the cleaning/eradication process. Furthermore, bed bugs can move between rooms through voids in the walls, holes through which wires and pipes pass, and even on the clothing of people. If even one bed bug or bed bug egg is left during the eradication process, the potential for re-infestation remains very high.
What can I do to prevent bed bugs?
Organizations should be aware of the threat of bed bug infestation and learn to limit the potential for this devastating problem. There are a number of factors that increase an organization’s risk of becoming infested with bed bugs. These include:
- Used Furniture and Mattresses
- Quilted Mattresses
- Wooden Furniture
- Inadequate storage space
Used furniture and mattresses are huge risk factors for bed bug infestation. Bed bugs can hide in the seams of mattresses, and in the corners of bed frames and drawers and can pose a serious risk for bed bug infestation throughout the organization. Should an organization choose to accept used furniture, it should be carefully scrutinized for any evidence of bed bugs and consider the history of the items in question to determine their potential to carry bed bugs.
Another risk factor for bed bug infestation is a residential quilted mattress. Not only do these mattresses lack the benefits of antibacterial, waterproofing capabilities that a mattress covered in AntiBac Vinyl or SoFlux OX fabric have, but they also serve as a hiding and breeding area for bed bugs. Bed bugs hide in the seams of the quilting, as well as in the tape-edged seam, making it nearly impossible to uproot them once they have taken up residence. American Bedding Mfg, Inc. has pioneered a new line of products in recent years that have been independently certified to be BED BUG PROOF. Our Bed Bug Proof mattresses and covers have an inverted seam and a bed bug proof enclosure, giving the bed bugs no edges in which to hide during the day and no place in which to lay their eggs. Additionally, our Bed Bug Proof products are made with AntiBac Vinyl or SoFlux OX Nylon fabrics which, unlike a quilted mattress, provide a smooth, impenetrable surface that will prevent bed bugs from burrowing in. In addition, these fabrics are antibacterial and easy to clean.
Another investment that can save organizations from bed bug infestation is metal bunk beds and furniture. Wooden furniture retains moisture, creating a natural environment in which bed bugs can burrow and hide during the day, whereas metal furniture is cold and dense, decreasing the availability of hiding places for bed bugs. American Bedding’s Model 4500 Metal Bunk Bed provides a minimalist-style bunk option and comes in a wide variety of sizes to meet every need. Its powder-coated steel frame and sleek curvaceous design limit the places where bed bugs could potentially hide and proliferate.
And lastly, investing in adequate metal storage containers in which clients can stow their belongings can also limit the spread of bed bugs. When clients lack adequate storage space, their belongings often lie around on the floor, the mattresses, and on one another’s luggage, creating an environment in which bed bugs can easily move and spread from person-to-person, ultimately infesting everyone and everything. Our Platinum Furniture Collection provides an aesthetic line of metal furnishings that allow clients’ personal belongings to be stored properly: which in turn limits the possibility that the organization, or the clients and their homes, will become infested with bed bugs.
How can I get rid of bed bugs?
Heat treatment has proven to be the most effective cure for a bed bug infestation. If administered properly, one heat treatment can eradicate the entire population of bed bugs.
What is the cost of shipping?
American Bedding’s experienced sales staff is always ready to provide you with a quote that will give the cost of freight. Due to the unique sizes and quantities we sell and the unique locations of our individual customers, we use state of the art technology to provide the customer with the highest quality and lowest cost shipping possible.
Can I have it shipped to my home?
American Bedding does not sell any of our products to the residential/home user.
What if I receive damaged or short freight?
If damage or shortage is evident, mark the receiving slip while the driver is there. Call American Bedding to report the damage or shortage. We will require a copy of the signed delivery slip showing the shipment was received damaged or short. Note, the trucker’s copy must also show that the shipment was received damaged or short, or we won’t be able to submit a freight claim. If the above criteria are met, American Bedding will handle the paperwork for you and see that your damaged product is replaced. Our customer service is only a phonecall away.
**Click here to read American Bedding’s damage freight policy**
What methods of payment does American Bedding accept?
Credit Card (VISA, M/C, AMEX, Discover)
What is your return policy?
If you must return an item or shipment, you must obtain authorization from our customer service personnel. All returned shipments must arrive prepaid. American Bedding will not accept any collect freight shipments. Just as you demand quality from us, we require any returned items to be in resalable condition. If not, the credit we give will reflect the resale value of the item.
*American Bedding reserves the right to charge a 20% restocking fee on all products.
* We do not accept returns for custom size items.