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Frequently Asked Questions

Read through our FAQs below for answers to any questions you might have about American Bedding's products, ordering process, payment terms and shipping and return policies.


Get quick and detailed answers to your order-related questions.
How do I order?

Ordering your camp mattresses and industrial furniture is easy with American Bedding. Our experienced sales staff is ready and waiting to help you order.

1. Simply call 1-800-203-2507 where one of our sales staff will walk you through the steps to place your order, or use our Contact Us page for a quote.

2. Fill out our quote request form and a member of our sales staff will be in touch shortly to discuss your needs and help you place an order.

We are also available via fax at 423-745-2772 and email

American Bedding requires all first-time customers to prepay for the first order via wire transfer, prepaid check, or any major credit card. Due to the unique shipping of our products, American Bedding does not offer online ordering at this time.

What is American Bedding's policy on custom sizes?

With American Bedding being a direct-to-consumer mattress manufacturer, we have the freedom to customize our mattresses to your exact need or specification. For custom mattresses and furniture, we simply require the customer to sign off on a quote showing the custom size that was ordered.

American Bedding will not accept product returns on custom-sized covers or mattresses. We also ask that the customer measure carefully when placing an order for custom-sized mattresses.

What is the difference between SofLux OX and vinyl?

SofLux OX is a 210 denier nylon that has been coated on the backside of the material with a polyurethane coating to make it waterproof. In addition to being a waterproof mattress, the formulation of the coating allows the fabric to breathe. The advantages of SofLux over vinyl are:

Advantages of SOFlux OX over vinyl:


On the other hand, our vinyl mattress is made from polyvinyl chloride (PVC). It is constructed of three different layers of material. A layer of vinyl with a layer of mesh (known as scrim). This gives the vinyl strength, and then we add another layer of vinyl. The three layers go through a process to laminate them together.

Both vinyl and SOFlux OX meet Cal 117 fire specifications.

Product Info

Learn more about American Bedding's products, including specifications and common use cases.

How should I clean my mattress?

This is one of the most frequently asked questions we receive, and the answer depends on the specific product. For most of our products, we recommend using a non-bleach cleaning solution to wipe down the mattress. We also suggest spraying the vinyl down with a spray such as Lysol to disinfect the mattress.

You should avoid any cleaners with chlorine, like bleach as it will dry out the vinyl making it brittle and reducing the lifespan of the mattress. Spray cleaners such as Formula 409 or Simple Green work well with SOFlux Ox Nylon fabric as well as vinyl.

How do I put on a replacement cover?

Lay your mattress on a table or other flat surface, and with a person on each side of the mattress, stuff the mattress down into the replacement cover ensuring that both people push at the same time.

Do I have to buy guard rails?

American Bedding is required by the Consumer Product Safety Commission to provide guard rails for our bunks beds. Since all of our metal bunk beds are demountable (meaning they can be used as a single bed or a bunk bed,) American Bedding does not include the guard rails in the cost of the bed. This allows us to keep our pricing competitive and allows you — as the consumer — to determine if you will need guardrails based on your configuration.

Please note: We strongly recommend the use of guard rails in any bunk bed configuration. Guardrails go a long way towards keeping an individual safely in bed, thus preventing harmful injuries to residents. Please check with your state to determine if guardrails are a requirement.

The American Camp Association requires that guardrails be used on all bunks. This is required for accreditation. For more information on the use of guardrails in summer camps, please take a look at the ACA’s Standards.

American Bedding asks all organizations to check their state regulations on guardrail requirements. Take a look at our recommended safety instructions.

What types of facilities are American Bedding’s products used in?

Our metal bunk beds, wooden bunk beds, folding cots, dorm beds, and mattresses are used in a variety of facilities.

What are the dimensions of the products? How do I find them?

Dimensions can be found in our product guide. Download one here!

What does KD mean?

KD stands for Knockdown or assembly required. This just indicates that you’ll have to put the furniture together, but each piece comes with detailed instructions — and we have videos on our site!

Do your products come with assembly instructions?

Almost all of our furniture comes with detailed assembly instructions inside the packaging. Additionally, we have how-to videos available upon request and we have an assembly team available for hire. And, of course, you can always call our dedicated sales team if you have any questions about the assembly of your industrial bedding or furniture.

What color do things come in?

Our metal furniture comes in two different colors. The Model 4500 series is a matte black powder coat and the Platinum series is a warm brown powder coat with laminate wood grain accents. Additionally, our solid wood Hampton furniture collection is finished with a warm, inviting honey pine stain.

Are accessories included?

Accessories aren’t automatically included — all rails, ladders, and privacy partitions must be purchased separately. And you can do so here!

How do you ensure privacy for your storage units? Do they lock?

While our nightstands do not lock, our other storage solutions, such as the wardrobes, have padlocking systems. These locks can easily be cut and/or replaced if the client leaves or loses the key. For our 4-drawer chests, the first and third drawers lock, ensuring guest privacy. Additionally, the under-bed chest drawers lock independently of one another.

Bed Bug Proof Technology

Discover the best practices for preventing bed bugs.

What are bed bugs?

Bed bugs are small, wingless insects that feed on warm-blooded animals and live in dark spaces close to their food source and are most active at night. Bed bugs commonly reside:

  • In the seams of mattresses
  • In the edges of carpeting
  • In the bed frame
  • Behind baseboards, window, and door casings
  • In curtains, picture frames, loosened wallpaper, and cracks or crevices in the walls
  • Within furnishings
How do I know if I have bed bugs?

Because of the large volume of clients coming and going each year, all facilities are vulnerable to an infestation of bed bugs – it only takes one client to bring in enough bed bugs to infest an entire structure.

Some signs of bed bugs include:

  • Clients complaining of bites that occurred while sleeping
  • Evidence of molted bed bug shells
  • Small, white eggs found in the tape-edging of the mattress, box spring, the edge of the carpet, corners of the furniture, etc.
  • Small reddish-brown blood stains or fecal material on the bed linens
Why are bed bugs so difficult to get rid of?

Once a structure has become infested with bed bugs, they are very difficult to completely eradicate because they are nocturnal, live within the furniture, furnishings, mattresses, and walls, and require very little food. That’s why it’s much better for your facility to try to keep them out altogether. Organizations should be aware of the threat of bed bug infestation and learn to limit the potential for this devastating problem.

What can I do to prevent bed bugs?

If you want to avoid a bed bug infestation, you do have several preventative options. Regular cleaning of all bedding and fabric is a must for any institution, but don’t stop there! Regularly cleaning walls, outlets, corners, and behind wall hangings is also necessary. For more tips on preventing an infestation, download our free Bed Bug Prevention Checklist now.

How can I get rid of bed bugs?

Heat treatment has proven to be the most effective cure for a bed bug infestation. If administered properly, one heat treatment can eradicate the entire population of bed bugs.


Get quick and detailed answers to your shipping-related questions.

What is the cost of shipping?

American Bedding’s experienced sales staff is always ready to provide you with a personalized quote that will give the cost of freight. Due to the unique sizes and quantities we sell, and the massive fluctuations in freight pricing throughout the year, we use state-of-the-art technology to map and quote the best and most competitively priced freight for your items.

Can I have it shipped to my home?

American Bedding does not sell any of our products to the residential or home user.

What if I receive damaged or short freight?

If damage or shortage is evident, mark the receiving slip while the driver is there and take photographs of the damage. Call American Bedding to report the damage or shortage. We will require a copy of the signed delivery slip showing the shipment was received damaged or short. Note, the trucker’s copy must also show that the shipment was received damaged or short, or we won’t be able to submit a freight claim. If the above criteria are met, American Bedding will handle the paperwork for you and see that your damaged product is replaced. Our customer service is only a phone call away.

**Click here to read American Bedding’s damage freight policy**


All of your payment questions answered.

What methods of payment does American Bedding accept?
  • Credit Card (VISA, M/C, AMEX, Discover)
  • Check
  • Wire Transfer


Learn about our return policy.

What is your return policy?

If you must return an item or shipment, you must obtain authorization from our customer service personnel. All returned shipments must arrive prepaid. American Bedding will not accept any collect freight shipments. Just as you demand quality from us, we require any returned items to be in a resalable condition. If not, the credit we give will reflect the resale value of the item.

*American Bedding reserves the right to charge a 20% restocking fee on all products.

* We do not accept returns for custom size items.